Shipping and Return Policies
Please note that each piece of Carol Workinger Studio jewelry you order is carefully handcrafted in our studio especially for you.
All orders will be processed within 3 business days, Monday through Friday, unless otherwise noted. We ship complimentary Priority Mail on orders over $100. This may take up to three business days to arrive and is fully trackable. If you place an order over the weekend, it will be processed on the next business day.
We want you to love your piece so we offer a 7 day return policy. All claims must be made within 7 days of purchase. Requests should be emailed to firstname.lastname@example.org. Please include your order number and reason for return. Returns will not be accepted without a Return Authorization number. The customer is responsible for the cost of a return. Please save original packaging to make your return easier. We are happy to print a return label for you and deduct the cost from your return to make it easier for you. If you do decide to process the label yourself, please ship via insured and trackable method. We are a small independently run business and cannot absorb the cost of both free outgoing and incoming freight. Thank you for understanding.
Please note: Sample Sales and discounts offering 50% off or higher are FINAL SALE and cannot be returned or exchanged.
Please send returns to: Carol Workinger Studio | 43 Top of the Ridge | Mamaroneck NY 10543